What is Wallaby Kids' Return Policy
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Wallaby Kids Does Not Accept Personal Checks At This Time |
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Yes, we accept money orders. To purchase by money order please use our order form, indicating the name and quantity of the product you wish to purchase. Place the completed form and money order for the full amount of the purchase plus shipping $8.95 per package (Colorado residents please add 7.3% sales tax) in an envelope and mail to: |
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Wallaby Kids Inc. 2768 S Ivan Way Denver, CO 80227 |
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While we ask that you allow 4-6 weeks for delivery, in most cases orders ship the following business day and should arrive at their destination within 7-14 business days from date of order. See the following Table for an overview of Shipping and Handling Rates for the lower 48 states. |
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For International shipping rates please email us at: |
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| customerservice@wallabykids.com. |
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Yes, we can ship your order via FedEx 2nd Day Air, to any location within the Continental US for only $14.95 per package. FedEx does not pick-up or deliver on Sundays. |
Wallaby Kids will fully refund the cost of any non-defective retail product less original shipping and handling charges within 30 days of purchase. Purchase must be made through either Wallaby Kids' call center or the wallabykids.com web site. The complete set of components that make up the product, its corresponding packaging, along with a letter stating the reason the product is being returned must be sent to: Wallaby Kids, 2768 S. Ivan Way, Denver, C0 80227. Return mailings must be post marked within 30 days of product purchase. Return shipping and handling expenses are the responsibility of the consumer. No restocking fees shall apply.
Wallaby Kids will NOT refund or replace trainer items that are damaged do to improper storage or use.
Wallaby Kids reserves the right to repair or replace any trainer or trainer component that fails due to manufactures defect within 30 days of purchase. Purchase must be made through either the Wallaby Kids call center, or through wallabykids.com. The defective product along, with a letter describing the nature of the defect, must be sent to Wallaby Kids Inc., 2768 S Ivan Way, Denver, C0 80227. Return mailings must be post marked within 30 days of product purchase. Return shipping and handling expenses are the responsibility of the consumer. Wallaby Kids will bare responsibility for shipping and handling expense associated with the delivery of repaired or replacement items.
This refund policy pertains to all product purchased on or after 1 December, 2003.